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Tenant Resources

Real Property Management Vancouver


Tenant Login

Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

New Tenants

To access your account for the first time, follow the prompts in the email you will receive when you are added to our system. Your login information will be emailed to you. Contact our office if you need assistance.

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management Vancouver, it is best to first find a property you are interested in renting, then complete the online application. Review the Washington rental criteria below before applying.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).

Occupancy Policy

  • Occupancy is based on the number of bedrooms in a unit. A bedroom is defined as a habitable room that is intended to be used primarily for sleeping purposes, contains at least 70 square feet, and is configured so as to take into account the need for a fire exit.
  • The general rule is two persons allowed per bedroom. Owner/Agent may adopt a more liberal occupancy standard based on factors such as size and configuration of the unit, size and configuration of the bedrooms, and whether any occupants will be infants.

Screening Process

  • Current, positive, government-issued photo identification will be required.
  • Each person 18 years of age or older who intends to live in the dwelling unit will be required to complete an application. Applications can be submitted online at ​​.
  • Inaccurate, incomplete, or falsified information will be grounds for denial of the application.
  • Any applicant currently using illegal drugs will be denied. If the applicant is approved for tenancy and is later discovered to be using illegal drugs, the resident may be terminated.
  • Any individual whose tenancy may constitute a direct threat to the health and safety of any individual, the premises, or the property of others will be denied tenancy.
  • If a co-signer is required, the co-signer must fully qualify under this criteria. In addition, the co-signer must have a credit score of 650 and verifiable income of at least 5 times the monthly rent.

Income Criteria

  • Monthly income must be equal to or greater than three times the stated rent and must be from a verifiable, legal source. Applicants utilizing a voucher program must provide verifiable proof of income of at least three times their portion of the rent. If income is less than 3 times the rent, an additional 50% security deposit will be required. If income is less than 2 times the rent, an additional 50%security deposit and a qualified cosigner will be required.
  • Applicants should provide at least 30 days’ of paystubs, a W-2, an offer of employment, a bank statement, or other documentation which sufficiently verifies their income, Applicants who are self-employed will be required to submit tax returns from the previous year, or other comparable proof of income.
  • For purposes of this section, “source of income” includes income from social security, supplemental social security, other retirement programs, and any federal, state, local, or nonprofit-administered benefit or subsidy programs, including housing assistance, public assistance, and general assistance programs.

Appeal of Denial

If your rental application is denied and you feel that you meet the above criteria, you may appeal the decision by writing to our Operations Manager at the address below. The letter of appeal should include any supporting documentation to support the appeal. Your application will be reviewed and you will be notified of the decision within 14 days of receipt of the letter of appeal.

Credit Criteria

A credit score of less than 600 or no credit score requires an additional 50% security deposit.

Criminal Criteria

  • Any felony conviction or any conviction that requires registration as a sex offender will result in denial of the application.
  • Any criminal conviction that would constitute a direct threat to the health and safety of any individual, the premises, or the property of others, will result in denial of the application.

Rental History Criteria

  • Three years of verifiable contractual rental history from a current and past, unrelated, third party landlord will be required. If the applicant owns a home, proof of ownership will be required. Less than three years of verifiable rental history will require an additional 50% security deposit IF all other criteria is met. If the applicant has no rental history from a current/past, unrelated, third party landlord, an additional 50% security deposit and a qualified cosigner. Rental history that is provided but cannot be verified will result in denial of the application.
  • Three or more notices for nonpayment of rent or three or more dishonored checks within one year will result in denial of the application.
  • Rental history reflecting any past due and unpaid balances to a landlord, regardless of the existence of a payment plan, will result in denial of the application.
  • Rental history which involves any eviction, involuntary notice of termination (except relating to the sale of the home), or major violation of the rental agreement will result in denial of the application.

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method. Plus, paying online leads to earning rewards in Real Property Management’s Resident Club!

Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

Pay online and on time and get up to 50% off from hundreds of the world’s best brands!  Learn How ›

Request Maintenance

There are two ways to request maintenance or repairs.

  1. Log in to your tenant account and complete a Service Request for maintenance or repairs.
  2. Call (360) 883-4881 or our after Hour Maintenance Hotline at (360) 713-7291 to request maintenance. If it is an emergency, please call us immediately.  (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

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Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Real Property Management residents can enjoy up to 50% off on dining, shopping and entertainment merchants nationwide! From local favorites to online retailers to the world’s best brands, you can save BIG with your Real Property Management Resident Club membership.

Free Sign Up

  1. Pay rent on time, online—then follow the link to register in the Resident’s Club program. It’s  FREE!
  2. Search for savings by the ZIP Code where you are…or plan to be.
  3. Follow the redemption instructions for each business and enjoy the savings.
  4. Download the Purqz app if you have an iPhone or Android so you can find deals near you!

Resident Club Benefits

With the RPM Resident Club, you never have to look far for delicious deals on dining. Members save BIG money on fast food, fine & casual dining, take out, delivery and more at over 65,000 local and national/chain restaurants nationwide.


Fill your shopping cart with savings from the RPM Resident Club. Whether you’re looking for back-to-school supplies, holiday gifts, a new outfit or something for the home, being an RPM Resident who pays online, on time helps you ring up for less than you’d expect. Plus, online savings are delivered right to your door when you choose to shop with any of the thousands of participating online merchants.


With the RPM Resident Club, you’ll spend more time—and a lot less money—enjoying your favorite activities. Whether your idea of fun is being whisked away on a hot air balloon ride, catching a major league game, rolling into your local bowling center or screaming down the rollercoaster track, you’ll save when you pay online, on time!

Grocery savings, too! Go online to print valuable coupons.

Login to your Account, pay rent online, and access big savings!

Pets AllowedSome of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations

Contact our office if you would like a referral for a vendor for services listed above.

services7Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment, peace of mind, and be eligible for the Real Property Management Resident Club where you can save hundreds of dollars a month on items you purchase every day. Simply sign up with the link after paying online.

Learn more about Resident Club ›


Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

preparing_1Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Moving Out

Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

Resident Move-Out Cleaning Guide Download

Resident Move-Out Instructions Download

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, we hope you consider our services again in the future.  In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.