Tenant Resource Guide
Our goal at Real Property Management Vancouver is to empower residents with the knowledge and resources they need for a smooth and enjoyable renting experience. Whether you’re a new tenant or have been with us for a while, this guide is designed to help you navigate your tenancy effectively.
Benefits of Renting with Real Property Management Vancouver
Dedicated Support
Our professional team is here to assist you throughout your tenancy. Whether you have questions or need assistance, we’re just a phone call or email away.
Local Expertise
With our in-depth knowledge of the Vancouver area, we can provide insights into local amenities, schools, parks, and more, helping you feel at home in your new community.
Focus on Resident Satisfaction
We prioritize resident satisfaction by ensuring quick response times for maintenance requests and effective communication throughout your tenancy.
Why Choose Real Property Management Vancouver?
Real Property Management Vancouver is dedicated to delivering exceptional property management services in Vancouver and the surrounding areas. Our expertise in the local rental market ensures that residents receive comprehensive support tailored to their specific needs using our Tenant Resource Guide.
MAINTENANCE REQUESTS & TROUBLESHOOTING
At Real Property Management Vancouver, we’re committed to making maintenance requests simple and fast, so you can enjoy your rental home without interruption. Here are the ways to request repairs or maintenance:
- Online Tenant Portal
- Log in to your tenant account to complete a Service Request for any maintenance or repair needs.
- Email Support
- Email our team at [email protected] for any maintenance requests or questions.
- Customer Service Line
- Call (907) 268-4779, and select x2 for Tenants, followed by x2 for Customer Service to request a new work order.
- 24-Hour Maintenance Hotline
- For emergencies, call (907) 268-4779 immediately. In case of serious water leaks, please turn off the main water valve in your rental before calling.
We’re here to help! Sometimes, a quick phone call can resolve issues immediately.
Common Maintenance Troubleshooting Tips
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
The smoke detector won’t work when tested | Check weekly and replace the battery as needed. Notify maintenance at once if not working. |
The smoke detector beeps softly on and off | Check and replace the battery as needed. |
No power to plugs or switches | Check the breaker panel or fuse box. Check and reset. |
Garbage disposal won’t work | Push the reset button on the disposal or use an Allen wrench and turn. |
No hot water | Check the thermostat on the hot water tank. Is the pilot light lit? |
Hot water “TOO HOT” | Check the thermostat on the tank and turn it down. |
Faucet or toilet leaks | Turn off the water fixture under the sink and toilet at the valve, and notify maintenance. |
Toilet plugged | Try plunger. If still plugged, call maintenance. |
Sink plugged | Remove hair from the drain |
Heater not working | Check the thermostat, button, or pilot lights. Are the furnace covers on correctly? Is the pilot light lit? Did the breaker trip? |
The dishwasher won’t drain | Clean food out of the bottom of the dishwasher, clean the float, rinse dishes before washing, and use jet dry once a month. Jet dry prevents hard water build-up. |
Refrigerator too warm or too cold | Check the thermostat and make sure it is set correctly. Are the front and back grills clean? Check the drains and clean as needed. |
TENANT LOGIN
Financial Portal
- Pay rent online
- Review your account history
Education & Communication Portal
- Learn how to handle matters, ie, Satellite Questions, Security Deposit Questions, and more.
- Properly notice to vacate
- Access documents, forms and checklists such as your lease and procedures
- Communicate with the Real Property Management team
NEW TENANTS: To access your account for the first time, click the “Tenant Login” button above. Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.
PAY RENT
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method. Below is a list of how you can pay. Online Portal Automatic Monthly Payment. Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
- Online Portal One Time Payment via E-Check – Unlike the utility companies – It is Free!
- After Hours Drop it off at UPS next door, 200 W 34th – Our box number is #1100
- Online Portal Credit Card *Fee May Apply
- Pay Rent by Certified Check at the office
- Pay Rent with a Money Order
The office is located at 810 N Street #305 – Near Park Strip. Free Parking.
Pet Application and Policy Information
Many of our Real Property Management Vancouver rental homes welcome pets, making it possible for pet owners to find suitable accommodations. For properties that permit pets, there may be additional application fees, rental costs, and increased deposit requirements to ensure responsible pet ownership and property maintenance. Please inquire with our team regarding the specific pet policy for each rental.
Responsible Pet Ownership and Community Guidelines
To maintain a welcoming environment, we ensure that our tenants who own pets are responsible and respectful of other residents in the community. Both landlords and tenants must follow local ordinances regarding pet ownership and management. Below are general guidelines and requirements, but be sure to check with your local Animal Control for complete rules in Vancouver, WA.
Real Property Management Pet Restrictions
Pet policies vary by property, including potential pet type, number, and size restrictions. In line with city pet ordinances, there may also be limitations on the number of pets allowed per residence, with certain exceptions for newborn litters. Additionally, most rental properties do not permit specific dog breeds, including Dobermans, Rottweilers, Chows, and Pit Bulls, as many insurance policies do not cover liability for injuries caused by these breeds. Real Property Management Vancouver also encourages tenants with pets to maintain their own liability insurance.
General Pet Rules and Regulations
Most cities, including Vancouver, WA, enforce pet ordinances that all pet owners must follow. Here are common rules to keep in mind as you settle in:
Pet Registration and Licensing
Dogs and cats must be registered with the city, typically within a specific time frame after acquisition. Most licenses require periodic renewal, with the tag always attached to your pet.
City ordinances require that you control your dog’s barking at all times. If barking persists, local authorities may have the right to intervene.
Pets must be leashed any time they are off the owner’s residence unless in a designated off-leash area. Pets in heat should be securely contained to prevent exposure to roaming animals.
Pet waste must be promptly picked up and disposed of properly in a trash container, whether on walks or within rental property boundaries. Always carry a bag to dispose of waste when out with your pet.
If a pet bites another person or animal, local laws usually require immediate notification to the police or an animal control officer. You must stay on the scene until authorities authorize you to leave.